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Guide · the first question

Check this before restarting anything twice

Outage or My Device? How to Tell in 5 Minutes

Internet down, TV black, email dead — is it the provider or your equipment? This 5-minute check saves you an hour of random restarting.

  • We call back within 15 minutes
  • Fixed price before we start
  • All 23 Vienna districts
  • All of Austria via RS1
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+43 660 815 04 12 Mon–Sat 8am–8pm · Workshop in 1210 Vienna

We call back within 15 minutes

Mon–Sat 8am–8pm · Free remote diagnosis via RS1

Workshop diagnosis € 29 — waived if you go ahead with the repair. All prices include VAT.

Step 1: Does mobile data still work?

Turn off Wi-Fi on your phone. If websites load over mobile data, the internet as such is fine — the problem is between your provider and your router. If mobile data is also dead in your area, it may be a bigger regional issue.

Step 2: Check the outage pages

Both big providers have official status checks: A1 lists outages in their support area (a1.net, or call 0800 664 100), Magenta offers an outage check by postcode and the service line 0676 200 7777 (daily 8:00–22:00). If an outage is confirmed for your address: stop troubleshooting, it is their job now.

Step 3: One router restart — done properly

Power off the router, wait 30 seconds, power on, then wait a full five minutes before judging — the lights need time to settle. Exactly once. If it does not help, restarting five more times will not either.

Step 4: One device or all devices?

If only your laptop is offline but the phone works on Wi-Fi, the problem is that device — not the line. That is typically a remote-session fix (€ 1.65/min, first look free).

Frequently asked questions

The provider says there is no outage but nothing works.

Then it is most likely your router or a device setting. One proper router restart, then check whether all devices or just one are affected — that decides who can fix it.

Who do I call at A1 or Magenta as an English speaker?

A1: 0800 664 100 · Magenta: 0676 200 7777 (daily 8:00–22:00). English-speaking agents exist but are luck of the draw — the outage web checks work without language skills.

My internet is slow but not dead. Same checklist?

Yes — mobile-data comparison and the one proper restart first. Persistent slowness is often Wi-Fi placement, which we can fix on site.

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