Terms and Conditions

English translation for your convenience. The German AGB are the legally authoritative version.

1. Your contractual partner

1.wien, Siegfriedgasse 23, 1210 Vienna, Austria
Phone: +43 660 815 04 12 · Email: [email protected]
VAT ID and trade authority: see imprint.

These general terms and conditions apply to all contracts you conclude with us via the website 1.wien, by phone, by email or in our workshop. Deviating terms of yours apply only if we have agreed to them in writing.

Below we distinguish between consumers (you are not acting as a business, § 1 Austrian Consumer Protection Act/KSchG) and businesses. Where a provision applies to only one of the two groups, this is stated explicitly.

2. How a contract is formed

The presentation of our services and prices on this website is not yet a binding offer but an invitation to you to make one. A contract is formed when we accept your enquiry — by written order confirmation, by handing over a cost estimate that you confirm, or by starting the work.

When purchasing a software licence via this website, the contract is formed upon completion of the payment process. You receive a confirmation by email immediately afterwards.

Cost estimates are prepared to the best of our knowledge. An estimate without an express guarantee of accuracy (§ 1170a Austrian Civil Code/ABGB) may change if additional work becomes apparent during the job — in that case we contact you and obtain your consent before continuing.

3. Our services in detail

3.1 Repairs and workshop

We repair devices at the agreed fixed price. If damage emerges during the work that was not recognisable at the time of the estimate, we stop and ask. Without your consent, no additional costs arise.

The workshop diagnosis costs € 29 and is waived if you subsequently commission us with the repair. Remote diagnosis via RS1 is free.

If it turns out that a repair does not make economic sense, we tell you. In that case you pay only for the diagnosis.

3.2 RS1 remote support

Billing is per minute for the duration of the active connection, at the price stated on the remote support page. The initial assessment is free of charge: the meter only starts once it is established that we can help and you consent.

The connection is established exclusively with your active approval and can be ended by you at any time. Billing ends when the connection ends.

Minute packages are credit purchased in advance. They are valid for 24 months from purchase and are consumed by the minute. Unused minutes are not paid out in cash; the statutory right of withdrawal remains unaffected.

3.3 Work at your premises

For home and office visits, the tariff stated on the website applies: travel and the first 30 minutes at the base price, thereafter per started quarter hour. If we cannot complete a job on site because prerequisites outside our control are missing (missing access credentials, defective hardware, no internet connection), the work performed up to that point is payable.

3.4 Websites, shops, SEO

These jobs are contracts for work with an agreed scope. The scope follows from the offer; change requests beyond it are agreed separately.

Your cooperation is part of the contract. We need texts, images, logos and access credentials. If you deliver them late or not at all, agreed deadlines shift accordingly. You are responsible for the legality of content you provide to us — in particular image rights.

Regarding search engine optimisation we state explicitly: we owe professional work, not a specific ranking. Search engine rankings are subject to third-party influence; no one can promise a position — neither can we.

3.5 Software and licences

For our diagnostic tool you acquire a usage licence according to the chosen model (private, workshop, company). The licence file is personal and may not be passed on to third parties, published or sold. A violation entitles us to revoke the licence.

For custom software, the usage rights to the created program pass to you upon full payment, including the source code. Components we use across projects remain our property; you receive a permanent, non-exclusive right of use for them.

4. Prices and VAT

All prices towards consumers are final prices including VAT. Towards businesses, prices are net plus statutory VAT unless stated otherwise.

Spare parts, third-party licences and third-party services are itemised separately and charged as per receipt.

5. Payment

Depending on the service, the following are available: cash or card in the workshop, bank transfer upon invoice, and card payment, Apple Pay and Google Pay via our payment provider Stripe. When paying via Stripe we never see your card details.

Invoices are due within 14 days without deduction. In case of default, statutory default interest applies; towards businesses additionally the costs of legal enforcement pursuant to § 1333 (2) ABGB.

Ongoing services (maintenance, SEO packages) are invoiced monthly in advance.

6. Term and termination of ongoing services

We remind you of the upcoming renewal of an annual package two months in advance in writing. Please send terminations in writing by email to [email protected] — that suffices, no special form is required.

The right of both parties to extraordinary termination for good cause remains unaffected.

7. Your cooperation — especially with devices

Back up your data before handing a device to us. We work carefully, but any work on a storage medium carries a residual risk, and a device that is already defective may fail permanently during repair. On request we back up your data beforehand — this is a separate service to be agreed explicitly.

Please provide existing passwords, PIN codes or encryption keys insofar as they are necessary for the work. Without them, some jobs are technically impossible.

We store uncollected devices for six months. Thereafter we may realise them following a prior written demand and a grace period; any proceeds are paid out to you minus outstanding claims and storage costs.

8. Warranty

The statutory warranty provisions apply — for consumers in particular the Austrian Consumer Warranty Act (VGG) and §§ 922 ff ABGB. The warranty period is two years.

For digital services we provide on an ongoing basis, we keep them in conformity with the contract for the duration of the provision and deliver the updates necessary for this.

The warranty does not cover defects resulting from normal wear and tear, improper handling, third-party intervention, or specifications you have given us.

Towards businesses, additionally: obvious defects must be notified within 14 days of handover (§ 377 Austrian Commercial Code/UGB).

9. Liability

We are liable without limitation for damage arising from injury to life, body or health, and for intent and gross negligence.

For slight negligence we are liable towards businesses only for the breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. Towards consumers, statutory liability remains unaffected.

Data loss: for the loss of data we are liable only to the extent that would have been necessary for restoration had you performed proper and regular data backups. This does not apply where we have expressly taken on data backup as a service.

We are not liable for content you provide to us for publication, nor for the availability of third-party services (hosting, search engines, payment providers, cloud providers).

10. Right of withdrawal

Consumers have a 14-day right of withdrawal for distance and off-premises contracts. All details, deadlines, exceptions and the model withdrawal form are contained in our withdrawal policy (German), which forms part of these terms.

11. Privacy

How we handle your data is described in the privacy policy. When working on your devices we may become aware of personal data — we treat it confidentially and use it exclusively for carrying out the job.

12. Final provisions

Austrian law applies, excluding the conflict-of-law rules of private international law. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the state of their habitual residence.

For disputes with businesses, the competent court in Vienna is agreed. For consumers, the statutory place of jurisdiction pursuant to § 14 KSchG applies.

Alternative dispute resolution: we are neither obliged nor generally willing to participate in dispute resolution proceedings before a consumer arbitration board. Consumers may contact the Internet Ombudsstelle or the Verein Schlichtung für Verbrauchergeschäfte.

Should any provision of these terms be invalid, the remainder of the contract remains valid. The statutory provision takes the place of the invalid one.

Version: July 2026. The version published at the time the contract is concluded applies. In case of any discrepancy, the German AGB prevail.