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+43 660 815 04 12 Request a callback DE

Mon–Sat 8am–8pm · Callback within 15 min

RS1 remote support · all of Austria

€ 1.65 / min — billing stops when you disconnect

Remote IT Support — € 1.65 per Minute

Instant computer help without anyone driving anywhere: our RS1 tool connects in minutes, the first assessment is free, and you pay € 1.65 per minute only while we actually work.

  • We call back within 15 minutes
  • Fixed price before we start
  • All 23 Vienna districts
  • All of Austria via RS1
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+43 660 815 04 12 Mon–Sat 8am–8pm · Workshop in 1210 Vienna

We call back within 15 minutes

Mon–Sat 8am–8pm · Free remote diagnosis via RS1

Workshop diagnosis € 29 — waived if you go ahead with the repair. All prices include VAT.

How RS1 works

You download our small RS1 tool (no installation needed), tell us the ID shown on your screen, and approve the connection. Nothing happens without your approval, and you can end the session at any moment. You watch everything we do, live. When the connection ends, billing ends — to the minute.

Honest metering

The first assessment is free: the meter only starts once we know we can help and you agree. After that it is € 1.65 per started minute, VAT included. A typical job — fixing an email account, removing a browser hijacker, sorting out a printer — takes 15–30 minutes (€ 24.75–49.50). If you need help regularly, prepaid minute packages bring the price down to € 1.60/min.

Perfect for English speakers

Remote sessions work smoothly in English: you describe the problem through our contact form or by email, we schedule the session, and during the session you see everything on your own screen. No language barrier on the phone required.

Frequently asked questions

What does remote support cost?

€ 1.65 per started minute, VAT included. The first assessment is free — the meter only runs once we know we can help and you agree.

Is it safe to let you connect?

A session only happens when you read us the ID from your screen and actively approve the connection. You watch every step live and can disconnect at any time. When the connection ends, billing ends.

Does it work on Mac?

Yes — RS1 works on Windows and macOS.

What if you cannot fix my problem remotely?

Then you pay nothing for the assessment, and we tell you the fixed price for the workshop or an on-site visit instead.

Can we do the whole session in English?

Yes. Book by email or contact form in English; during the session everything happens visibly on your screen.

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